Checking or savings account — HSBC NORTH AMERICA HOLDINGS INC. (CA)

Banking errors. Dear CFPB Representative, I am writing to formally submit a complaint regarding HSBC Bank USAs failure to honor a {$500.00} promotional bonus as advertised in a campaign I participated in earlier this year. I believe that HSBC has failed to fulfill its obligation as per the terms of the promotion and has not communicated the requirements clearly, leading to an unjust denial of the bonus. Despite multiple attempts to resolve the issue directly with HSBC, the matter remains unresolved. Background Information : Promotion Details : On XX/XX/year>, I received a promotional email from HSBC offering a {$500.00} cash bonus for setting up direct deposits into my HSBC XXXX checking account. The key terms of the promotion, as outlined in the email, were as follows : Set up direct