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Other problem getting your report or credit score. This is not a complaint. Communication. Subject : Request to Maintain Account Status Dear, First Progress Card Corresponding Team I hope this message finds you well. This is XXXXXXXX XXXX and I am following up on my previous communication regarding my account. I called yesterday to confirm the receipt of my faxed documents, and a member of your customer service team indicated that the only valid document received was my driver 's license. I also received your letter this past Monday concerning the necessary documentation, and I promptly mailed my Social Security card on Tuesday. I am respectfully requesting that you do not close my account, as it has been in good standing for over a year. Closing this account would significantly im