Checking or savings account — SANTANDER HOLDINGS USA, INC. (NY)

Deposits and withdrawals. My mother and I, joint account holders at Santander Bank, were horrified to discover that our accounts were hacked and a massive amount of money was stolen, in a stream of fraudulent electronic withdrawals made within a 2 week period in XXXXXXXX XXXX. It was mind boggling how this all escaped the notice of the bank, raised no red flags. Especially since the brazen succession of high-figure withdrawals, many of them occurring on a single day, were completely incongruous with our long-established normal banking patterns. It took 3 lengthy calls to Santander 's customer service line, to accurately report the disputed transactions and get them documented. And after investigating, the bank ultimately credited our accounts in full, for which we are grateful. But we rema