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Trying to communicate with the company to fix an issue with the application process. I have recently filed a complaint against my mortgage company, Bank of America XXXX XXXX XXXX. The company claims to have followed the legal guidelines by issuing me the appropriate documents for me to use to apply for a modification of my loan. I was informed that my loan could not be modified. So, I was not anticipating the receipt of those forms. I never received a notice of acceleration of the loan. They say that two notices were sent to me. I never received any such documents. They state that they sent two certified letters to me discussing a possible sale of my property. I never received any certified mail from them ; however, I found a receipt online at my USPS online account that is time stamped in