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Problem using a debit or ATM card. Subject : Updated Complaint Regarding the Non-Resolution of My Claim ( Reference : XXXX ) Dear Sir/Madam, I am writing to submit an updated complaint following my initial claim, referenced XXXX. Despite my ongoing efforts to resolve this matter, there has been no significant progress, and my issue remains unresolved after more than 90 days. To reiterate, on XX/XX/year>, I filed a claim with Bank of America ( Claim ID : XXXX ) for {$2100.00} related to goods I never received. Since filing, I have experienced an extremely frustrating and inadequate response from your institution. Initially, I was assured that I would receive a temporary credit for the disputed amount. This never happened. Later, I was informed that my claim would be processed within