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Can't use card to make purchases. XX/XX/XXXX called customer service regarding refund to my card. found out a hold was on my card and needed to contact merchant for Fortiva to process the refund. Called XXXX XXXX found out there was no hold to process. Called Fortiva back let them know that the order had been canceled immediately so there was nothing to process. they said there was nothing they could do. they then said that my card was suspended I asked why. they could not give me an answer. they said someone would get back to me in 24 to 48 hours. XX/XX/XXXX. I called Fortiva to see if I could get more answers. They transferred me. They said my card was suspended because they needed to verify me and to send a selfie of me holding up my license next to my face. I asked why was the card