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Credit card company isn't resolving a dispute about a purchase on your statement. XX/XX/XXXX : Placed order # XXXX on XXXX for {$XXXX}. XX/XX/XXXX : Contacted XXXX customer service to inquire about the status of the order, which had not arrived. Received no response. XX/XX/XXXX : Filed a dispute with Capital One ( XXXX # XXXX ) because the order had not been delivered, and XXXX customer service was unresponsive. XX/XX/XXXX : Order # XXXX was delivered. I called Capital One at XXXX to inform them the order had arrived and provided an update since I had previously filed a dispute. XX/XX/XXXX : Initiated a return with XXXX and shipped the item back. XX/XX/XXXX : XXXX received the returned item. XX/XX/XXXX : Called XXXX customer service to request the refund. I was tol