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Funds not handled or disbursed as instructed. SoFi offers a welcome bonus XXXX XXXX XXXX XXXX XXXX of {$300.00} if direct deposits of more than {$5000.00} are deposited in the account within 25 days of the XXXX direct deposit. I qualified for the bonus but never got the bonus ( $ XXXX salary deposited on XX/XX/XXXX and another $ XXXX on XX/XX/XXXX ). Called the bank on XX/XX/XXXX and got told there was a " coding issue '' that my salary was flagged as a " deposit '' and not a " direct deposit '' by the bank 's system. looks like this has happened to others as well XXXX XXXX XXXX XXXX XXXX Very concerning that a financial institution is able to brush this under the carpet so easily as a coding issue. So many customers would have been ripped off under the guise of a coding issue. To