Loading Scampede…
Trying to communicate with the company to fix an issue with the application process. My divorce was finalized XXXX XXXX XXXX, almost a year ago. Per the court orders I was awarded the residence we live and we were to go through the loan assumption process to retain the 2.5% interest rate. My ex husband submitted the initial paperwork. We submitted the property settlement 2x. The first time they said the paperwork didnt include what they needed, so my ex faxed in the entire documents on XXXX XXXX XXXX to the fax number provided him. I followed up almost every month to Citizens Bank and each time, the representative told me, everything was good, Loan assumptions take time. Dont worry. They continually gave me the same date as to when it would be finalized. XXXX XXXX. I literally called ever