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Payment process. Since the inception of my loan, I've always been 1 month ahead. I XXXX of XXXX I received my payment slip from Roundpoint Mortgage and they said I still owed my payment for XXXX of XXXX, which had already been paid. I immediately began trying to call them to get the problem corrected, but have yet to receive a call back. Now I just received my payment slip for XXXX of XXXX, and they are saying I owe a {$80.00} dollar late fee, and they have still not credited me for being XXXX month ahead.