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Unable to open an account. I applied for a new Citibank checking account on XX/XX/year> and my application ( Application ID XXXX ) went in to pended status. I did not receive any status update on my application so I decided to call Citibank on XX/XX/XXXX upon which I was told that my account application was cancelled due to " KYC '' reasons and the only way for me to be able to account would be by visiting a Citibank branch. Citi had closed my credit cards more than 2 years ago citing a reason that I had paid my dues using a money order for which I had legitimate reasons and Citi never disclosed in their terms that payments can not be made through a check/money order. I want to know what Citibank means by KYC checks and what more information is needed for them to be able to approve