Money transfer, virtual currency, or money service — BANK OZK (GA)

None. On XX/XX/XXXX {$500.00} was taken from my bank account using XXXX. No request was made by me through my bank- which is how I use XXXX to transfer money. The bank ( Bank OZK ) checked my transaction history to see if the transfer was initiated by me and there was no record of the transfer. They contacted XXXX to no avail and issued an incident report. It is now the XXXX of the month, and I have not been made whole or given any portion of my money back. No explanation of why or how this transaction was made or how I would be refunded my money. It appears to be fraud.