Credit reporting or other personal consumer reports — Experian Information Solutions Inc. (FL)

Account status incorrect. Experian and XXXX are both reporting a car loan with a balance from XXXX XXXX as XXXX even there was an agreement with the company via email for a pay to delete. Both have been given a copy of the email and still do not remove the inquiry. The other issue is that XXXX has a balance on my report that was forgiven due to COVID. They continue to sell the debt even though it was forgiven, and the collections agency does not return mail requests asking for valid information regarding the debt. Both credit reporting companies have been notified and the investigations do not have proof of communication or a return letter requesting more information.