Credit card — CITIBANK, N.A. (NC)

Add-on products and services. starting in XX/XX/XXXX identity theft led to fraud on two different citibank credit cards. emails and primary phone number were changed on accounts in XXXX, XXXX and XXXX continued to occur. at one point up to {$10000.00} in fraud charged, corrected by citi - no $ loss for me over 4 months, changed out credit cards 4 times added every level of 2 factor and security measures fraud was always the same phone number and email as of XX/XX/XXXX, despite security and checking the accounts every few days both accounts contact info were recently changed again. no new $ fraud. But seems CITI has no way to stop it. AND wont tell me any information which is frustrating.? Inside job? wonder