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Trouble with how payments are being handled. I recently took a HELOC to re-pay my daughters student loan that I am a co-borrower on. This loan was taken via my XXXX. Upon closing the title company sent me a check for re-payment, which I then XXXX XXXX to Upstart ( the lender ). I have a copy of proof of delivery, as well as the cancelled check when they were paid ( check funded ) on XXXX XXXX XXXX. After 18 calls and no less than 8 e-mails where I provided proof of delivery and a cancelled check, they will still not credit my account and demand the due payments as if I hadn't paid off the loan. With each call they can not give me any information, and only today have they acknowledged an investigation has been opened. I asked for an account pause while the investigation is in process, which