Checking or savings account — SANTANDER HOLDINGS USA, INC. (PA)

Problem making or receiving payments. On XX/XX/XXXX, I went to a Santander branch to initiate a wire transfer to a rental company in New York for an apartment. The wire transfer was placed under compliance review and has remained there without updates or a timeline, despite multiple follow-up attempts through the branch on XX/XX/XXXX, XXXX, and XXXX. On XX/XX/XXXX, the rental company informed me that the apartment was no longer available and that if the wire transfer went through, the funds would not be refunded. As a result, I immediately requested that Santander cancel the wire transfer. On the same day ( XX/XX/XXXX ), my checking account was frozen, and I have been unable to access any of my funds since then. I followed up with the branch and customer service on XX/XX/XXXX and X