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Problem during payment process. XXXX. I owed {$62.00} on a XXXX XXXX account but didnt know about it until it went to collections sometime in XXXX. XXXX. I called them to pay it off ( in XXXX ) and their team told me I could use a bank card to make my payment. I gave the team member my card info and assumed we were good. XXXX. At some point after that ( in XXXX XXXX receive a notification that I still owed the {$62.00} plus a late fee. I called in and was informed that my previous payment was reversed but they didnt know why. I agreed to pay the {$62.00} and they allowed me to make the payment with my bank card again. They also agreed to remove the late fee because it was their error. XXXX. At some point after that ( in XXXX XXXX ) I get a notification that I still owe the {$62