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Card company isn't resolving a dispute about a purchase or transfer. On XX/XX/year>, I filed a dispute with Chime for a {$320.00} charge made to XXXX XXXX. I had booked the hotel specifically for my daughters birthday party. Unfortunately, when we arrived, the conditions were unsanitary and unacceptable. The hotel pool was closed off and unusable due to health and safety issues, and we were not allowed to take photos of the area. My sister, who was with me, contacted the local health board and filed a formal complaint, which was accepted and investigated. We were not able to proceed with our planned birthday celebration due to these issues. I disputed the charge through Chime because the services were not as described or reasonably expected. Despite explaining the situation, Chime