Credit reporting or other personal consumer reports — BMW Financial Services NA, LLC (TX)

Account status incorrect. I have never been 30 days or more late with paying my auto loan. I have had this loan since XXXX of 2021 and I have never missed a payment. I reached out to the company and was treated horribly. The person that I spoke with refused to transfer me to a supervisor or even a different customer service representative. I would not make avoid making a payment later than 30 days for XXXX years and then make one now. I take my credit very seriously and I am not ok with letting this error sit on my credit file when I did not make a late payment