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Funds not handled or disbursed as instructed. I reached out to XXXX back on XX/XX/year> to let them know my XXXX has XXXX XXXX and that I am the XXXX XXXX XXXX handling his affairs. I confirmed on XX/XX/year> that I provided all the necessary documentation needed in order to liquidate his account and close it out. However Chime has stopped responding and has not released the funds to me. It has been close to XXXX XXXX with no sort of communication and I have called and emailed multiple times. It is illegal for them to keep a XXXX account opened after all documents have been provided and instructions given on what to do with the funds and account.