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Their investigation did not fix an error on your report. I opened an account with Citi Bank on XX/XX/XXXX with a special promotion to receive {$250.00} with a new account opening, remaining open for 90 days. On XX/XX/XXXX the {$250.00} was deposited to my account after several calls to Citi Bank. Today I opened an account with another bank and they advised me of a reporting by Citi Bank for " Account Abuse ''. I have made several calls to XXXX to resolve the issue and they can't find the information on the report. On XX/XX/XXXX around XXXXXXXX XXXX PTD I was speaking with XXXX and requested a supervisor and supervisor XXXX placed me on hold, while on hold the call was disconnected and they did not call back.