Credit reporting or other personal consumer reports — HW Holding, Inc (NJ)

Their investigation did not fix an error on your report. On XX/XX/year> I called it to speak with a representative about a credit reporting issue. The representative told me that my account would be closed and returned to the original creditor and my credit report updated. I spoke to another person on XX/XX/XXXX who confirmed the same thing. Today I called and told that my account was not closed and returned to the original creditor. I believe the agency is using a stall tactic to avoid going through the proper investigation protocol.