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Credit card company isn't resolving a dispute about a purchase on your statement. I contacted capital one on XX/XX/year> to file a charge back request using Mastercard customer agreement for customer satisfaction, I was charged {$130.00} from a merchant for services not rendered as advertised, I was charged for 3 months of service and I cancelled on the first month. I requested capital one to reverse the transaction since the merchant, mint mobile said I needed to go thru my bank to make that request. I gave dates, and times. Now capital one denies my request and asked me to provide information that I already provided and also impossible for me to request from the merchant since i no longer have an active account with them since they can not provide me with my wireless service as advertise