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Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure. I submitted a complete loan modification package, and my request was denied based on a negative XXXX ( XXXX XXXX XXXX ) outcome. The denial cited a property value of {$1.00} million and invited me to dispute that value. I did exactly that submitting evidence of a higher property value as instructed. However, in a follow-up letter dated XX/XX/year>, the servicer stated that a higher value would not help and in fact reduces the amount of arrearage they could forbear, thus harming my modification eligibility. This change in position appears arbitrary and misleading. It suggests that their XXXX XXXXt is applied in a manner that discourages borrower