Credit reporting or other personal consumer reports — UNITED SERVICES AUTOMOBILE ASSOCIATION (CO)

Their investigation did not fix an error on your report. I am filing this complaint because USAA is inaccurately reporting a XXXX late payment on my closed auto loan account ( ending in XXXX ), even though they have admitted in writing that the account was paid on time and that their own internal refund process caused confusion with the final payment. On a recorded phone call on XX/XX/XXXX, a USAA manager ( XXXX ) that works in conjunction with the CEO '' s office reviewed my case and confirmed on a recorded call that the payment reversal was a result of USAA 's internal process ( issuing a refund check for a duplicate payment ) and not borrower error. She escalated this internally to correct the tradeline, but USAA has since refused to update it with the credit bureaus. Even after she