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Didn't receive services that were advertised. In regards to Complaint with XXXX XXXX CFPB # XXXX : " A review of your account history reflects the last purchase posted on XX/XX/XXXX, and your account remained current through XX/XX/XXXX. Your XX/XX/XXXX billing statement reflected a balance of {$1600.00} with a minimum payment of {$40.00} due on or before XX/XX/XXXX. As no payments were received, your account is in default and Late Payment fees were assessed. We can confirm that we attempted to reach you via phone, mail, and email to inform you of the status of your account. As the account remained delinquent, your account was permanently closed on XX/XX/XXXX. We have enclosed billing statement from XX/XX/XXXX to XX/XX/XXXX and past due notifications sent to you for your review. Our rec