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Overdrafts and overdraft fees. On XX/XX/2025, I was charged a {$36.00} overdraft fee by Truist Bank. I received no alertno text, email, or mobile notificationabout my account balance going negative. Unaware that I had overdrafted, I made another small purchase shortly after, which triggered a second {$36.00} overdraft fee. I transferred money into the account as soon as I realized the issue and contacted Truist to explain the situation. They informed me that I was not eligible for a refund because I had already used a courtesy refund within the past 24 months. During my conversation with customer service, I was repeatedly told, " Its your responsibility to check your bank. '' However, I do not check my bank account frantically every dayI rely on Truist 's alerts, which I have enabl