Loading Scampede…
Payment process. I can't make an extra principal payment without paying late fees first .. the tab is blocked out So I can't click on it.. I put XXXX extra on my principal by calling and having a customer service person do it for me And the money still went towards the late fees. I had to call and speak to XXXX customer service people and email to open tickets and I finally had the XXXX go towards my principal. A manager had to do some tricks to put the money on my principal. I asked to change the extra principal payment button on the website, so I could make the payment towards the principal .. and they said they can't change that.