Prepaid card — Block, Inc. (SC)

Trouble getting, activating, or registering a card. the problem is with cashapp i order a card on XXXX the XXXXXXXX XXXX the card was suppoesed to be delivered on the XXXX but it came on the XXXX i tried to activea it but the app would aloud me to so i called and spoke to some they told me i could activate i keep acking them why i cant activate it they keep THEY CANT TELL ME WHY