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Attempted to collect wrong amount. XXXX. XX/XX/year> XXXX XXXX performs appraisal on damaged vehicle. XXXX is accepted by XXXX XXXX. XXXX. XX/XX/XXXX, XXXX informs claimant of revised Actual Cash Value figures ( in claimant 's favor resulting in new money payment of {$1900.00} from XXXX. XXXX asks if claimant will be retaining vehicle or turning vehicle over to XXXX. XXXX. XX/XX/year> Claimant ( CFPB complaintant ) requests XXXX XXXX to send XXXX in order to assess keeping vehicle. At present, XXXX XX/XX/year>, neither XXXX XXXX or SABA & ASSOCIATES have sent complainant an appraisal report. XXXX. XX/XX/year> XXXX XXXX invoices their customer ( XXXX XXXX XXXX damages Claimant ) for Flat Fee described on invoice as Total Loss Settlement Fee Customer disputes {$1100.00} charge as a pub