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Other problem. Subject : XXXX XXXX Synchrony Bank XXXX XXXX XXXX Notice, Distress, and Delayed Resolution On XX/XX/year>, I logged in to my Synchrony Bank credit card account and received a message stating my payment was past due. This was incorrect, as I had already scheduled a payment, which was showing as pending. Alarmed by the notice, I immediately made a duplicate payment. The experience caused me significant distress and confusion. I promptly contacted XXXX via secure message on XX/XX/year> but received no response. I have since spent considerable time communicating with multiple agents and escalation teams via chat, as documented in the attached chat transcript, yet the issue remains unresolved. XXXX has acknowledged the error was due to a payment reminder alert, but the duplic