Student loan — MOHELA (HI)

Problem with forgiveness, cancellation, or discharge. I took a loan at college in XXXX. In XX/XX/XXXX I paid the loan in full. The account on my credit appeared to be closed and with a different account number. Now XXXX years later, the company is charging me and do not have my information of my transaction. However, I have evidence and the information that I pay it back. On XXXX XXXX XXXX appears to have the transaction date but not the quantity. I send the information to Mohela regarding my concerns and they only respond back with information of repayment options.