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Funds not received from closed account. Subject : Complaint Against Citibank : Unreturned Funds and Denied Bonus Despite Fulfilling Requirements Dear Consumer Financial Protection Bureau, I am filing a formal complaint against Citibank regarding the mishandling of funds I deposited and the failure to honor a promotional bonus I am entitled to receive. Background : On XX/XX/year>, I opened XXXX accounts with Citibank under my legal name : XXXX Account with a deposit of {$55000.00} XXXX Account with a deposit of {$100.00} These accounts were funded using a cashier 's check issued by XXXX Bank. Both the remitter and payee listed on the check are myself The check was deposited in-person at the time of account opening. What Happened : On XX/XX/year>, I received an email from Citibank st