Credit reporting or other personal consumer reports — BANK OF AMERICA, NATIONAL ASSOCIATION (NC)

Account status incorrect. Dear Bank of America, I am writing to formally dispute the inaccurate reporting of my account status with your institution to the credit bureaus. I enrolled in a payment plan with Bank of America in XX/XX/2025, agreeing to pay {$32.00} per month on the XXXX of each month. My understanding of the agreement was that on-time payments would prevent further delinquency, and I was never explicitly informed that my account would remain marked as delinquent unless I paid off the entire balance in full. However, I have noticed that my credit report continues to reflect delinquent payments/ missed payments for the months following the start of my payment plan, even though I have made timely payments as agreed. During a recent call with a customer service representative,