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Trouble with how payments are being handled. Subject : Formal Complaint Loan Servicing Misconduct by MOHELA and XXXX XXXX I am writing to file a formal complaint regarding ongoing issues with MOHELA and XXXX XXXX related to the mismanagement of my federal student loans and my eligibility for Public Service Loan Forgiveness ( PSLF ). I believe their actions, or failure to act, constitute unfair and deceptive business practices and may rise to the level of loan servicing fraud. Factual Background : I have made 120 qualifying payments toward loan forgiveness under the PSLF program. My final qualifying payment was made in XX/XX/XXXX. However, MOHELA has failed to properly credit or upload my XX/XX/XXXX through XX/XX/XXXX payments to the XXXX system, even though I have payment recei