Credit reporting or other personal consumer reports — VW Credit (NY)

Problem with personal statement of dispute. Date : XX/XX/XXXX To : Consumer Financial Protection Bureau ( CFPB ) Complaint Intake Department Subject : Volkswagen Credit refuses to remove negative credit entry despite paid balance and goodwill request To Whom It May Concern, I am submitting this complaint regarding Volkswagen Credit , Inc. ( VW Credit ) and their refusal to consider a goodwill adjustment for a negative credit entry related to my account. I had an account with Volkswagen Credit ( VW Credit ), which was reported with a late payment/negative status to the credit bureaus. While the report is technically accurate, I have since paid the balance in full and have made multiple goodwill requests directly to Volkswagen Credit, asking them to remove the negative entry as a gesture