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Problem during payment process. I want you to reopen this case : XXXX, you closed it based on the companies response, you told me that they had communicated with me and resolved this issue. The fact is that you closed this a week ago, I have never received anything from this BOA, you should have asked me if this was resolved before closing it, instead you closed it to favor the creditor, even though nothing has changed since I filed the complaint, nothing has been communicated to me from Bank of America were still in the same spot when I filed the original complaint. This shouldn't be this difficult, all I want is the ability to make extra payments towards the debt, currently, they are blocking me from doing this, which in turn creates additional interest accumulating on this account. if t