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None. I had the following fraudulent charges marked " XXXX '' taken from my XXXX account. The money was taken from my XXXX account balance directly. XX/XX/XXXX : {$34.00}, {$61.00} XX/XX/XXXX : {$52.00} XX/XX/XXXX : {$37.00} XX/XX/XXXX : {$110.00} They were not from my XXXX account, as there was no record on my end or XXXX 's end when I called them. So they must have logged into my XXXX on their XXXX account and made these charges. I have not used XXXX in two years, this was not me. I reported this to XXXX and they denied my claim, also denied my appeal to the result of the claim. Stating the charges " looked consistent with my other charges ''. Please help.