Checking or savings account — BANK OF AMERICA, NATIONAL ASSOCIATION (NY)

Problem using a debit or ATM card. On the XXXX of XX/XX/year>, I identified one or more unauthorized transactions on my Bank of America debit card totaling approximately {$2200.00}. I promptly contacted the bank and filed a fraud claim. The claim was processed and later denied. I requested clarification or documentation explaining how the decision was made, but I was informed that because the case is closed, they can not provide any explanation or evidence. I was not given the opportunity to provide further supporting information or contest the denial. This lack of transparency is concerning. I am seeking a full explanation of how the decision was reached, along with a proper review of the case. I am also requesting that the claim be reopened or reevaluated based on the information I