Credit card — U.S. BANCORP (CA)

Problem with fees. On XX/XX/year>, at around XXXX I called the c.s.line to resolve the letter I received on XXXX XXXX and to resolve the interest accessed to our account. I spoke with XXXX, she is rude, condescending and unprofessional. She has no listening skills and talking over me and does not want to listen to issue. I ended the call with frustration. I called again and spoke with the alleged supervisor on the floor XXXX to document the incident and promised that recorded conversation will be reviewed by her supervisor XXXX. The following day, XX/XX/year> at XXXX I called again as I am not able to resolve the issue from other night, again i spoke with a rude customer service who asked me how old I am for verification and was told my case is being reviewed and I get an answer within X