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Their investigation did not fix an error on your report. After business hours on Friday, XX/XX/XXXX, I was notified of a substantial drop in credit score. Monday, XX/XX/XXXX, I discovered that in addition to my many known student loans from another provider ( XXXX XXXX XXXX ), XXXX was delegated XXXX student loan to service for each of the XXXX school years XXXX, XXXX, XXXX and XXXX. Immediately, once verifying that I have an additional XXXX loans with XXXX, I XXXX how to create an online account for XXXX. I created an account for the first time, saw that a payment was due, and paid-in-full all previous amounts due along with the next XXXX statements through XX/XX/XXXX ( {$1800.00} and enrolled in autopay ). After creating an account with XXXX on Monday, XX/XX/XXXX, it w