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Trouble closing card. This is my third complaint regarding the {$160.00} that was transferred out of my Branch account without my authorization. In their last response ( XX/XX/year> ), Branch stated that they had closed the account and mailed a check to the address on file. However, this is not accurate because I never provided a mailing address on my account. Therefore, I have no way of receiving any check they claim to have sent. It has now been about 12 days since that response, and I have still not received any refund or proof of mailing. Branch has failed to provide confirmation of where the check was supposedly sent, and they have not given me any tracking information or other documentation. At this point, it appears the company is not being transparent, and I continue to b