Credit card — Comerica (OH)

Can't use card to make purchases. I am the payee for my mother 's Social Security income. It is sent to a credit card from XXXX XXXX, and I pay her XXXX home from that account. I usually access the money at the start of each month. But in the month of XXXX I was unable to access these funds. I went to my local bank branch to see if they could get the money as a cash advance from the card. At first they were not able to, but after I called XXXX XXXX customer service, I was told " everything is fine, the problem is with your bank. But you need to re-verify your identity and bank account with XXXX XXXX. '' My bank was then able to access the funds. When I got home, as asked, I sent ID verification ( photo ID ) and a copy of a bank statement to XXXX XXXX. The email address was XXXX. ( I also