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Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu. Tuesday, XX/XX/year> at XXXX XXXX. I called my mortgage servicer Mr. Cooper to request information on loss mitigation options due to a death. My father died and I am currently on approved, unpaid FMLA with my employer in order to care for my mother with health issues and to settle the estate. Please note that at present the mortgage is current and no payments have ever been missed. Upon explaining why I was calling, the representative began asking me a handful of questions. These questions included what other options I might have to pay the loan- Do you have additional income inside the home ( no ) - Do you have friends or family that can help you pay ( no ) - Do you have a XXXX you can draw against (