Credit reporting or other personal consumer reports — Experian Information Solutions Inc. (CA)

Problem with product or service terms changing. I was the victim of identity theft a year or two ago, so I was encouraged to set up credit freezes with the credit agencies. I did this with all three agencies : Experian, XXXX, and XXXX. Experian required that I sign up for a " free membership '' to access my account for credit freezes which I now need to do as I am applying for a new credit account. However, I believe someone has stolen my Experian " free membership '' account and replaced my email and phone information. The problem that I am seeking your help with is that Experian does not provide a way to speak to anyone at the company to fix the account theft problem. They have an automated phone system that traps you in an endless loop of automated options that are irrelevant to gaining