Checking or savings account — KEYCORP (CT)

Transaction was not authorized. On XX/XX/year>, someone impersonating KeyBank gained access to my online banking and used the linked XXXX service to send over {$500.00} from my account to a fraudsters account. I did not initiate or authorize this transfer and I never clicked send or gave anyone permission to move money. I reported the incident immediately to KeyBank and filed both a police report and an FTC fraud report. Despite providing these documents, KeyBank denied my dispute, stating the payment was authorized.