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None. I have been dealing with Bank of America for almost 3 years on trying to process a loan modification for my mortgage. Over the past year, I have been dealing with a " personal account representative '' in trying to get my mortgage caught up. I made payment arrangement and made XXXX of the XXXX payments that I had arranged to pay. Throughout all of the processes, I was in constant communication with my personal account rep, and was again ( for the XXXX or XXXX time ) requesting documentation for the loan modification process. I had set up bi-weekly phone calls to speak with my account rep and would speak with the rep when they called. The last XXXX times I spoke with the account rep, it was a different person that I had normally talked to. I asked why I was n't able to speak with my u