Checking or savings account — BANK OF AMERICA, NATIONAL ASSOCIATION (KY)

Problem using a debit or ATM card. Subject : Bank of America Refused to Process ATM Deposit Error Claim Without Exact Dollar Amount bofA CASE NUMBER : XXXX On XXXX I attempted to deposit cash into a Bank of America ATM XXXX The machine accepted my bills but displayed an error message and did not credit my account. When I contacted Bank of America customer service to file a claim, I was told multiple times that they would not process my claim unless I provided the exact dollar amount of the deposit. I explained that while I do not know the exact figure to the dollar, I could provide my best estimate. Despite this, the representatives refused to open a Regulation E error claim. I spoke with the following representatives on these dates/time XXXX, XX/XX/year>, XXXX XXXX, XX/XX/year> XXXX X