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Trying to communicate with the company to fix an issue with the loan closing. XXXX and XXXX, Per our conversation I would recommend filing a formal complaint on Planet Home Lending through the CFPB website. You will be able to file the complaint, provide attachments if you so choose, and how they can resolve your complaint. They are required by law to respond to you within 15 days. I have attached a copy of our original response letter dated XX/XX/XXXX that laid out the incorrect payoff received by Planet Home Lending. XXXX XXXX received a request for a payoff good thru XXXX XX/XX/XXXX XXXX provided payoff good thru XX/XX/XXXX ( see attached ) XXXX draw was paid out to you/contractor in the amount of {$23000.00} XXXX Funds received from Planet Home Lending in the amount of {$2400