Credit card — ROBINHOOD MARKETS INC. (FL)

Credit card company isn't resolving a dispute about a purchase on your statement. On XX/XX/XXXX, I placed XXXX orders with XXXX totaling {$150.00} and {$150.00}, charged to my Robinhood Credit Card, issued by XXXX XXXX Bank. When the orders arrived, the packages were crushed and the merchandise inside was unusable. I immediately documented the condition with photographs and contacted XXXX customer service to request a refund, exchange, or replacement. Despite providing evidence, XXXX refused to offer any form of resolution I then disputed both charges through Robinhood credit card company which is under XXXX XXXX Bank. I submitted the required documentation, including photos of the damaged items and proof that I contacted XXXX. Despite this, my disputes were denied and the charges wer